Expedited shipping options are available at checkout. Rates are calculated at the time of purchase and will be displayed in your cart before you complete your order.

Most orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. During high-volume periods, processing may take up to 3 business days.

Standard shipping typically arrives in 3–7 business days after shipment. Delivery times are estimates. Carriers can experience delays outside our control.

You will receive a confirmation email with tracking information once your order ships. Allow a few hours after receiving the email for tracking to update in the carrier's system.

If tracking shows delivered but your package has not arrived, wait 2 business days — packages occasionally show as delivered before they physically arrive.

After 2 business days, email info@joikusa.com with your order number and we will investigate. We are not responsible for packages stolen after delivery is confirmed.

We currently ship within the United States only. We do not ship to P.O. Boxes, APO, or FPO addresses at this time.