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Refund policy

Returns & Refunds

We stand behind what we make.

If something is not right, we will make it right. Returns are accepted within 30 days of delivery with no restocking fee.

What we accept

We accept returns of any full-size product within 30 days of delivery. Opened or used products must have at least half the product remaining. You do not need the original packaging — just your order number.

What you will receive
– Unopened products — full refund to your original payment method.
– Opened or used products — full refund to your original payment method, or store credit if you prefer.
– Original shipping costs are not refunded.
– Refunds are processed within 5–7 business days of receiving your return.
Return shipping

Return shipping for standard returns is at the customer's expense. We recommend using a trackable shipping method — we are not responsible for returns lost in transit.

Ship your return to the address provided when you contact us at returns@joikusa.com.

Damaged or incorrect items

If your order arrived damaged, leaking, or with the wrong product, contact us within 7 days of delivery at returns@joikusa.com with your order number and a photo. We will send a replacement or issue a full refund. No return required. In these cases we provide a prepaid return label.

What cannot be returned
– Items returned more than 30 days after delivery.
– Items with less than half the product remaining.
– Gift cards.
– Free gifts or promotional items included with an order.

We monitor returns and reserve the right to limit service if we find our policy is being misused.

How to start a return
1 Email returns@joikusa.com with your order number and reason for return.
2 We will confirm eligibility and provide the return shipping address within 1–2 business days.
3 Pack your item securely and ship it using a trackable method.
4 Your refund will be processed within 5–7 business days of us receiving the return.

Questions

returns@joikusa.com

Baltura LLC d/b/a JOIK USA

2332 Galiano Street, 2nd Floor

Coral Gables, Florida 33134, USA

(305) 209-5065