Contact JOIK USA
Questions about an order, a product or your skin routine? Our US team is here to help. joikusa.com is the official US store for JOIK, the family-owned Estonian brand of ECOCERT certified organic skincare, makeup, body care and home fragrance.
How to reach us
Email: info@joikusa.com
Phone: (305) 209-5065
Hours: Monday to Friday, 9 AM to 5 PM Eastern Time
Live chat: use the chat button at the bottom of any page
Returns: returns@joikusa.com
Mailing address
Baltura LLC d/b/a JOIK USA
2332 Galiano Street, 2nd Floor
Coral Gables, Florida 33134, USA
Quick answers
- Where is my order? Your tracking link is in your shipping confirmation email. Most orders ship within 1–2 business days and arrive 3–7 business days later. Shipping Policy
- Need to return something? Email returns@joikusa.com with your order number. Returns are accepted within 30 days of delivery. Refund Policy
- Damaged or wrong item? Email a photo and your order number to returns@joikusa.com within 7 days and we'll replace or refund it.
- Product or ingredient question? Many answers are in our FAQ and on our Standards page.
Business inquiries
- Wholesale and retail partners: apply on our JOIK Resellers page.
- Corporate gifting: see the Prestige Gifting Program.
- Creators: introduce yourself through the Creators Circle.
- Press and everything else: email info@joikusa.com.
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